Frequently Asked Questions (FAQs)

This section answers the most common questions from prospective hosts, device owners, community members, and DePIN enthusiasts. If you're getting started with DeCharge or exploring how to participate, these answers will help clarify the process, benefits, and expectations.

General Participation

Q: What is DeCharge and who is it for? DeCharge is a decentralized EV charging network that allows individuals, businesses, and communities to deploy, own, or support EV chargers across homes, public spaces, and commercial locations. It’s designed for:

• Passive income seekers

• Real estate owners

• Small business operators

• DePIN supporters

• EV enthusiasts and fleet managers

Q: Do I need to own land to participate? No. If you do not have access to land or a site, you can still participate via delegated deployment. In this model, you fund a charger, and DeCharge handles the installation and operations on your behalf.

Q: How do I purchase a device? You can order your device from our official website: https://sales.decharge.network

Options include:

• Direct ownership (shipping to your location)

• Delegated deployment (we install and operate)

Deployment Process

Q: How long does it take to install a charger? For most AC units (Mini or Beast), installations are completed within 5-10 days of site readiness. Delegated deployments may take longer depending on location and demand prioritization.

Q: What do I need to prepare before installation? Refer to the Pre-Install Checklists section for detailed requirements related to:

• Internet connectivity

• Power supply

• Mounting space and safety clearance

• Earthing and breaker configuration

Q: Can I install the device myself? Yes. If you're technically capable or have an electrician, you can self-install. However, DeCharge recommends following the checklist precisely and submitting commissioning forms before activation.

Q: Is the Titan Mini easier to install than the Titan? Yes. The Titan Mini (30 kW) offers DC fast charging capabilities with lower input power requirements than the 60 kW Titan. It’s suitable for urban fleet hubs and commercial lots where a full-size Titan may not be viable due to space, transformer size, or capex limitations.

Internet and Power

Q: What kind of internet connection is needed? All devices require uninterrupted connectivity via:

• 4G SIM (non-M2M, strong signal)

• Wi-Fi (dedicated router, 100 Mbps+)

• LAN (with surge-protected Cat6 cabling)

Q: What happens if the device goes offline? Devices buffer data locally for a limited time. However, persistent connectivity loss will affect reward tracking and may trigger diagnostic alerts. We recommend ensuring consistent signal strength.

Q: What happens during power cuts? Devices will resume automatically when power is restored. Hosts should ensure MCB protection is intact to avoid electrical faults during restarts.

Rewards & Performance

Q: How are rewards calculated? Rewards are based on actual charger usage and performance metrics like:

• Energy dispensed (kWh)

• Uptime and session availability

• Deployment cohort (early devices may earn multipliers)

• Location score based on demand mapping Refer to the Reward Engine section for the detailed formula and methodology.

Q: When do rewards start accruing? Rewards begin after successful commissioning and 24-hour uptime testing. You’ll receive a confirmation email and dashboard access upon activation.

Q: Are there any recurring costs? Typical costs may include:

• Electricity bills (for host-owned chargers)

• SIM card/data plan (for 4G-enabled devices)

• Occasional maintenance if outside delegated ops

Community

Q: Where can I connect with the community? We recommend joining our active channels:

• Telegram Chat: https://t.me/dechargecommunity

• Twitter/X: https://x.com/DeCharge__

• Discord Server: https://discord.gg/RpmsUu5nfx

These platforms offer updates, support, and direct access to other hosts and participants.

Device Support & Troubleshooting

Q: My charger isn’t appearing online. What should I check? Ensure:

• The internet connection (Wi-Fi/SIM) is active

• The breaker and wiring are correctly installed

• The device has passed the initial 24h test If issues persist, contact support or consult the Troubleshooting Guide.

Q: How do I update firmware or access logs? Firmware updates are pushed automatically over-the-air (OTA). Logs are available through the host dashboard or accessible via support request.

Q: What if my device underperforms or is idle? DeCharge flags idle devices and provides optimization tips. You may be advised to relocate or troubleshoot the installation environment.

Policies & Support

Q: Is there a warranty or return policy? Yes. Devices include a standard warranty (1-2 years depending on model). Please refer to decharge.network/policy for terms.

Q: Who do I contact for help? Email us at: [email protected] Include your charger ID, issue description, and site details if applicable.